Ordering
What type of paper is used for the poster?
Your poster is printed on premium 180 gsm semi-gloss photo paper for vivid colors and a sleek, refined finish.
Is the frame included in the price?
Please note, frames aren’t included. However, we use standard poster sizes, so you’ll have no trouble finding a matching frame wherever you shop.
Can I cancel my order after placing it?
If you change your mind, let us know within the first 5 hours after your order—once your poster goes into production, we can’t cancel or refund it. We move fast to get your art to you!
What are the tolerances for dimensions?
The acceptable dimension tolerance for any poster size is +/- 0.5 cm (on each side).
What are the tolerances for colors?
Colors may look slightly different in print compared to what you see on your device. Every screen displays colors uniquely, and print processes can add subtle differences. We do our best to match colors as closely as possible!
Shipping
What is the order processing time?
Our standard processing time is 2–3 business days. During high-demand periods, processing may take up to a maximum of 5 business days. As soon as your poster is ready and shipped, you’ll receive a confirmation email with tracking details.
What is the delivery time?
For most destinations, delivery takes 2–5 business days after your order has been processed. For a small number of locations, delivery may take longer, but you’ll see the estimated shipping time at checkout before you complete your purchase. You’ll also receive a tracking number once your order ships.
What countries do you deliver?
We currently deliver to the United States, Canada, the European Union, and Australia. If your country is not listed during checkout, unfortunately, we’re unable to ship there at this time.
Will I need to pay custom fees?
We partner with professional print centers in the United States, European Union, and United Kingdom. If your order is shipped to any of these regions, you should not have to pay customs duties. However, if your delivery address is outside these areas, you may be responsible for any import taxes or customs fees required by your country. We recommend checking your local import policies for more details.
Can I track my order?
Yes! Once your order has been shipped, you’ll receive a confirmation email with a tracking number so you can follow your poster’s journey until it arrives at your address.
Payment
What are the payment methods?
We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, and Shop Pay. All payments are processed securely at checkout.
Is my payment information secure?
Yes. Payments are processed through Stripe or PayPal, both using encryption to ensure your information is always safe and secure. We never store or see your card details.
Are there any additional fees?
No, there are no hidden or additional fees. The total amount you see at checkout is what you’ll pay. However, if your shipping address is outside the United States, European Union, or United Kingdom, local import taxes or customs fees may apply and are the responsibility of the buyer.